U.S. Gold Bureau: Review, Complaints, & Ratings

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Last Updated: June 11, 2024

People all across the United States are taking the initiative to invest in precious metals. Everyone is worried about inflation and stock market woes. Is the next Great Depression on the horizon?

As you begin researching your options, many names will cross your path in the precious metals industry. Is the US Gold Bureau legit? Should you buy gold coins from them for an IRA or look elsewhere? Keep reading to learn the answers to these questions and more.

Key Takeaways

What Kind of Company is the US Gold Bureau?

The US Gold Bureau is a private distributor of gold, silver, platinum, and palladium coins and bars. The company opened its doors in 2003 and was bought by Lone Star Tangible Assets in 2008.

As an authorized dealer of the United States Mint, Lone Star Tangible was hired by the state of Texas to oversee the construction and management of the Texas Bullion Depository.

The partnership between Lone Star Tangible Assets and the state of Texas allows the United States Gold Bureau to provide low-cost storage solutions for the precious metals industry.

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What Do US Gold Bureau Reviews Say?

Before ever investing in gold and silver coins from any company, always research, read customer review posts, and find out the company's level of customer service.

Many negative testimonies should prompt you to look elsewhere for a precious metals dealer. Never settle for the wrong dealer, or you could lose your retirement savings.

Better Business Bureau

We checked the BBB first and found the US Gold Bureau goes by several names and is headed by the USGB LLC. The BBB does not accredit the company, and it has an A+ rating.

US Gold Bureau has 3.95 stars out of 5, with 18 complaints in the last three years and 9 in the last year. There were several positive review posts, with some stating they have worked with the company for over ten years.

Some of the positives include:

  1. Excellent customer service
  2. Continued account growth
  3. Professional service
  4. Solid advice

Trustpilot

Our next stop was Trustpilot, where we discovered the US Gold Bureau has a poor rating based on 890 customer posts.

The company only has 2.7 stars out of 5. While some customers are happy with the services provided by this precious metals company, many people feel scammed by the US Gold Bureau.

Google

The company's Google Review profile also shows problems with customers. The company has 3.4 out of 5 stars based on 83 customer review posts.

Although some reviews point to a company with a solid reputation, many are dissatisfied with the company's approach to selling investment metals.

Are There Complaints Against US Gold Bureau?

Many complaints have been written against the US Gold Bureau, and a previous customer filed a lawsuit.

We have read through every complaint and will inform you of the common themes we found below:

As you can see, customers quickly write when they are unhappy with the service or their purchases. This Texas company seems to have a lot of explaining to do as it continues to take money from customers while misrepresenting the value of precious metal ownership.

pros & Cons

No company is perfect, but we hold gold industry companies to a higher standard because they can prey on investors' fears. Always avoid companies that have more pros than cons.

Pros

Cons

A Review of the US Gold Bureau Website

The US Gold Bureau website is very well organized but a bit overwhelming. While browsing the selection of precious metal coins, we were constantly bombarded by pop-up ads inviting us to purchase this coin or that bar.

The website has many educational opportunities and a blog about the latest precious metals market news.

You can purchase gold online if your order total is less than $50,000. According to the website, the US Gold Bureau urges you to call to give you the best price on large orders.

Supposedly, the Gold Bureau offers volume discounts for those who purchase large amounts of gold and silver products. This is not uncommon since most companies offer savings on bulk orders.

Precious Metal Products Sold By US Gold Bureau

One of the areas where the US Gold Bureau shines is its huge inventory of physical gold. The Gold Bureau offers much of the same precious metals that top companies in the industry offer.

You will find an impressive selection of gold, silver, platinum, and palladium like these below:

Gold Coins & Bars

Silver Coins & Bars

Platinum Coins & Bars

Palladium Coins & Bars

How to Buy Physical Gold From the US Gold Bureau

Ideally, you should register for a free US Gold Bureau account before buying precious metals like gold bars or silver bars.

You can shop online and add items the US Gold Bureau offers to your cart. When ready to check out, enter your shipping and payment information to complete your order.

Does the US Gold Bureau Offer Customer Discounts?

The US Gold Bureau offers customer discounts on large orders totaling $50,000 or more in physical gold.

Repeat customers speak about these discounts, but we cannot give you information on the company's best prices because these depend on multiple factors, including how much money the customer spends and the ordered brand.

Shipping Policies

Orders are shipped via the United States Postal Service or FedEx, depending on the value of the order. All investment orders ship with insurance coverage, and a signature may be required to accept the package ownership at the delivery time.

Ensure you read the terms and conditions for shipping before you purchase and secure your gold investment.

Many clients have complained about delayed shipping and missing items. The dealer does not accept cash payments for purchased metals.

Does the US Gold Bureau Offer Precious Metals IRA Services?

US Gold Bureau does offer precious metal IRA services through partnerships with the top custodians in the industry.

They can help you secure your gold IRA investment and provide clients with the secure storage options they need after the precious metals sale.

Gaining control over your financial future begins with learning about the extremely helpful guide available for download. The dealer has a solid reputation for providing educational opportunities for clients.

Advantages of Investing in a Precious Metals IRA

Your financial future is critical and depends on what you do now. Although there are always risks in investments, bullion products offer the lowest dangers and rise in value during economic or geopolitical turmoil.

We want you to understand the advantages of investing in physical gold for your IRA. Consider the advantages below.

  1. These accounts allow you to use tax advantages to secure your financial future.
  2. Precious metals protect against inflation and deflation.
  3. Use the precious metals the US Gold Bureau offers to diversify your investment portfolio.
  4. Gold presents a better balance of risk and return.
  5. Gold tends to rise in value when the United States dollar weakens. Gold is an ideal investment option for people who do not want to risk their retirement.
  6. Physical gold is not subject to the same risks as digital assets in the market. You can further protect your investment by storing it in a secured depository.

How Much Should You Invest in Precious Metals?

You should move around 5% to 10% of your investment portfolio in precious metals. We advise you to consider your risk comfort and budget to protect your best interests and secure plenty of retirement cash in the future.

It would be best if you had a dealer you could trust to guide you through the process of investing in precious metals.

Clients have discovered that the US Gold Bureau offers plenty of precious metals for sale, but their seemingly underhanded business practices cause concern.

We are unsure if you can trust the US Gold Bureau with your retirement investment. You must research carefully to protect your best interests by securing the best prices and services. Please read below to see our final verdict about this gold dealer

FAQ About the US Gold Bureau

You have questions, and we have answers. Below are some of the top questions we have received from our readers about the US Gold Bureau.

The US Gold Bureau is a legitimate company, but that does not make it trustworthy or worth your time. Many complaints have been filed against the company, including one that resulted in a lawsuit.

You can sell to the US Gold Bureau by visiting the website and looking at the list of items they are buying. US Gold Bureau says they will always consider any precious metals of value and urge people to contact them by phone to discuss the metals they want to liquidate.

The US Gold Bureau is located in Leander, Texas. You can find their headquarters at 203 Heritage Grove Rd.

The US Gold Bureau's return policy states customers have 30 days to inspect their precious metals order. They will accept a return of modern certified coins up to 15 days past the 30-day inspection period. These returns are subject to a 15% restocking fee.

The US Gold Bureau takes many payment methods, including all major debit and credit cards, wire transfers, personal checks, ACH transfers, and cashier's checks. You can purchase metals online or by phone.

The US Gold Bureau does offer storage for precious metal IRAs through the Texas Bullion Depository and other depository partners. The IRS requires investors to store their precious metals in a secure depository until they take distributions.

Our Final Assessment: Is the US Gold Bureau Worth Your Time?

It is time for our final verdict. We have thoroughly researched the US Gold Bureau and are shocked at the many accusations against the dealer. Although it has operated since 2003, many skeletons are in its closet.

The US Gold Bureau is not the best gold dealer in the industry. Much better options include American Hartford Gold, Goldco, Augusta Precious Metals, Birch Gold Group, and Noble. These gold dealers are the best in the industry and provide excellent customer service.

No matter which companies you select, research is critical. Learn everything there is to know about the dealer before investing so you can protect your retirement savings.

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